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出発・到着のご案内
Note: It takes about 15 minutes to 30 minutes to complete all the arrival procedures.
Quarantine
Passengers will receive a quarantine questionnaire while on board the aircraft. Please fill in the necessary information and submit it to the Quarantine counter on arrival.
Visit the Health Consultation Office at once if you suffer any symptoms such as a fever or diarrhea.

Immigration
Please proceed to the booth titled either “Japanese Passport” or “Foreign Passport” and present your passport to the immigration officer.
Baggage Claim
At the baggage claim area, please claim your baggage from the carousel that is displaying your flight number and cross-check it with your baggage receipt number.
If you could not find your baggage or your baggage is damaged, please contact the airline staff.

Plant Quarantine
Passengers bringing plants into Japan must go through an import inspection at "Plant Quarantine" before heading to the regular customs inspection center.
For further information regarding plant quarantine, visit the following website.

http://www.pps.go.jp/english/
Animal Quarantine
Passengers bringing pets or meat products must go to the Animal Quarantine counter before going to the regular customs inspection center.
For further information regarding animal quarantine, visit the following website.

http://www.maff-aqs.go.jp/english/
Customs Inspections
Passengers who have not exceeded the duty-free allowance should go to the table with green lights. Passengers with more than the duty-free allowance or those who are unsure should go to the table with red lights.
Passengers with more than the duty-free allowance or with unaccompanied baggage or items must submit a Customs declaration form.
All applicable taxes should be paid at the bank in the immigration area.

Arrival Lobby
If you have time, please visit the observation deck on the third floor, enjoy a delicious meal on the dining floor, or try out our relaxing footbathing service.